Refund Policy

Last Updated: January 27, 2025

1. Free Trial Policy

We encourage all users to start with our free trial before subscribing to ensure our tools meet your needs. Our free trial provides:

• Access to all add-in functionality
• Processing up to 1,000 rows per add-in
• No time limitations
• No payment information required

The free trial does not automatically convert to a paid subscription. You must actively choose to subscribe to continue using premium features.

2. Refund Eligibility

2.1 New Subscriptions

We offer refunds for new subscriptions within 7 days of the initial purchase date if:

• You have used the service for fewer than 1,000 row operations total
• No significant data processing has occurred
• The request is made within the 7-day window
• You have a valid reason for the refund request

2.2 Subscription Renewals

Subscription renewals are generally not eligible for refunds since users have already tested the service through either the free trial or previous subscription periods.

2.3 Exceptions

Refunds may be considered outside the standard policy in cases of:

• Technical issues preventing service use
• Billing errors or unauthorized charges
• Service disruptions lasting more than 48 hours
• Failure to deliver advertised features

3. Non-Refundable Scenarios

Refunds will not be provided for:

• Change of mind after extensive service usage
• Failure to cancel before automatic renewal
• User error or misunderstanding of service capabilities
• Compatibility issues that could have been discovered during free trial
• Data processing that exceeds reasonable trial usage (>5,000 rows)
• Subscriptions older than 7 days

4. How to Request a Refund

4.1 Contact Support

To request a refund, contact our support team at:

• Email: team@intellicat-suite.com
• Support Portal: intellicat-suite.com/support

4.2 Required Information

Please include the following in your refund request:

• Your account email address
• Subscription purchase date
• Reason for refund request
• Description of any issues experienced
• Screenshots if applicable

5. Refund Processing

5.1 Review Process

All refund requests are reviewed within 2-3 business days. We may request additional information or attempt to resolve any technical issues before processing the refund.

5.2 Processing Time

Approved refunds are processed through Stripe and typically appear on your original payment method within:

• Credit cards: 5-10 business days
• Debit cards: 5-10 business days
• Bank accounts: 3-5 business days
• Digital wallets: 1-3 business days

5.3 Account Access

Upon refund approval, your subscription will be cancelled and access to premium features will be restricted to free trial limitations.

6. Dispute Resolution

If you disagree with our refund decision, you may:

• Appeal the decision by providing additional information
• Request escalation to a senior support representative
• Contact your payment provider to dispute the charge

We encourage direct communication with our support team before initiating payment disputes, as this often leads to faster resolution.

7. Subscription Management

7.1 Cancellation

You can cancel your subscription at any time through:

• Your account dashboard
• Contacting support
• Email request to team@intellicat-suite.com

7.2 End of Billing Period

Cancelled subscriptions remain active until the end of the current billing period. No prorated refunds are provided for partial months unless within the 7-day refund window.

8. Changes to Refund Policy

We may update this refund policy periodically. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Information